Privacy Policy

RHA Technologies Private Limited and its product MediWatcher ("MediWatcher," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MediWatcher.io mobile application (the "App") and associated services (the "Service"). By using the App or Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect two types of information: Personal Data (information that can be used to identify you) and Non-Personal Data (information that cannot be used to identify you).

A. Personal Data

When you use the App, we may collect the following personal information:

• Account Information: Your name, email address, phone number, and any other personal information you provide during registration or use of the App.
• Health Data: Information related to your health, such as medication schedules, health metrics (blood pressure, glucose levels, weight, etc.), health history, and any other health-related data you input into the App.
• Usage Data: Information about how you interact with the App, such as app activity, preferences, and any interactions with features like notifications, reminders, or settings.

B. Non-Personal Data

We may also collect non-personal data, which includes information that cannot identify you directly, such as:

• Device Information: The type of device you use, operating system version, device identifiers (such as IMEI or MAC addresses), and other technical information about your mobile device.
• App Usage Data: Data on how you interact with the App, including the frequency and duration of use, features accessed, and error logs.
• Location Information (if enabled): If you grant permission, we may collect your device's geolocation to provide certain location-based services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Improve the Service: We use your personal data to operate the App, send reminders, track health metrics, and provide a customized user experience.
• To Communicate with You: We may use your contact information to send you service-related updates, notifications, promotional material (if you opt-in), and customer support.
• To Enhance User Experience: We analyze your usage data to improve the App’s features, fix bugs, and optimize the overall user experience.
• For Research and Development: We may use aggregated, non-personal data to improve the App, develop new features, and conduct statistical analyses of app usage.
• To Comply with Legal Obligations: We may use and retain your personal data to comply with legal obligations or enforce our Terms of Use.

3. How We Share Your Information

We may share your personal information in the following situations:

A. Service Providers

We may engage third-party service providers to assist with certain functions of the Service, such as cloud hosting, data analysis, customer support, and marketing. These third parties will have access to your personal data only to the extent necessary to perform their tasks, and they are obligated not to disclose or use your information for any other purpose.

B. Legal Compliance

We may disclose your personal information if required by law or in response to valid requests by public authorities, such as a court or government agency.

C. Business Transfers

In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the business transaction. We will notify you of any such changes by updating this Privacy Policy.

D. Aggregated and De-Identified Data

We may share non-personal, aggregated, or anonymized data with third parties for research, analysis, marketing, or other business purposes. This data will not identify you personally.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are also responsible for safeguarding your own personal information, including choosing a secure password and ensuring the security of your device.

5. Your Data Rights

Depending on your location, you may have certain rights concerning your personal data. These rights may include:

• Access: The right to access the personal information we hold about you.
• Correction: The right to correct any inaccurate or incomplete information.
• Deletion: The right to request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
• Opt-Out of Marketing: You may choose not to receive marketing communications from us by following the unsubscribe instructions included in our emails or by adjusting your preferences in the App.
• Data Portability: The right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at the contact details provided below.

6. Data Retention

We will retain your personal data for as long as necessary to provide you with the Service, comply with legal obligations, resolve disputes, and enforce agreements. If you choose to delete your account or data, we will make reasonable efforts to delete your personal information from our active databases, though some information may remain in backup files for a limited time.

7. Third-Party Links

The App may contain links to third-party websites, services, or apps. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before submitting any personal information to them.

8. Children’s Privacy

The App is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we learn that we have collected personal data from a child under 13, we will take steps to delete that information as soon as possible. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

If you are using the App from outside of India, please note that your information may be transferred to, and stored on, servers located in India or other countries. By using the Service, you consent to the transfer, storage, and processing of your information in these locations.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated "Effective Date." You are encouraged to review this Privacy Policy periodically to stay informed about how we are protecting your data.

11. Contact Us

By using the MediWatcher app, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your data as described herein.